Along with ensuring all hardware and software is installed and running properly, RiverGlass professional services works with customers to create a dictionary (also referred to as an ontology) that accurately and appropriately captures the business context and interests of an organization so truly relevant documents are found by the system. Think of it as defining a database schema for unstructured data. RiverGlass has developed a methodology and framework to guide you through this business discovery process, ensuring a straight-forward, well-defined and time-saving approach.