Hosting 

RiverGlass knows that part of making any software solution work for you is offering flexibility in how it is deployed – and sometimes it is just more convenient and efficient for your organization to have the software hosted externally.    

Secure, off-site hosting of the RiverGlass technology is an option for all customers not wanting to take on the internal application support. SLAs guarantee constant up-times and round-the-clock client access. Flexible licensing terms ensure you find a comfortable starting price point for your organization – as your use of the software grows, your expanding needs can be well met under a progressive pricing structure.

 

Professional Services

Along with ensuring all hardware and software is installed and running properly, RiverGlass professional services works with customers to integrate with data sources and configure an ontology that understands the content of all available data sources and what information needs can be served. RiverGlass will walk customers through the process of creating useful alerts, entity profiles, and context categories to provide the most useful analysis of the structured and unstructured data available.

 

Expert Analysis

Under either licensing model (hosted or internally installed), a trained, seasoned team of RiverGlass analysts is available to aid in ongoing, more in-depth analyses of the information discovered by the RiverGlass technology. The team can also take on special, one-time projects around specific topics or issues. These trained specialists are former high-level intelligence officers and provide another level of sophisticated analysis – and confidence – that may not otherwise be available in the current corporate environment.